HOW TO ORDER

How will my order be packaged?

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers and nondescript boxes with no indication of what is inside. Your package will be air sealed which prevent any tampering.

How do I place an order?

Here’s a step-by-step guide on placing your order online with shopshrooms.store

  1. Locate the products you are interested in ordering by going to https://shopshrooms/shop/
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
  8. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available.

Congrats, you have now placed your order!

Do you ship outside of Canada?

Unfortunately, we do not ship outside Canada

When will my order ship?

If we receive your order and Interac E-transfer by our 12:00pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 12:00pm PST, your order will ship the next business day.

Can I return my product?

We do not accept product returns. All sales are final.

Can I add/edit/cancel my order?

If you would like to add to or edit your order, you’ll need to place a new order and your original order will automatically cancel after three days if left unpaid. Alternatively you can submit a cancel request throughhttps://shopshrooms/shop/my-account. All order edits/cancels are made on a best-efforts basis.

CANADA POST

Will my order ship with a signature?

All orders will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”. Please note as of March 15, 2020 Canada Post will no longer be accepting signatures in order to reduce person-to-person contact and will be doing a knock, drop and go approach instead. Canada Post says “successfully delivered” but I have not received my order What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it. Once we have shipped the product out for shipment, it will be out of our hands and will be in Canada Post.

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Canada Post tracking information has not updated recently

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

My tracking number does not work. Help!

First off, make sure you’ve checked that your tracking # has not already been updated in your login account (www.shopshrooms.store/my-account). You should be able to see a truck icon beside your order number to check the delivery status of your order. If your tracking # has not been updated after 48 hours, there’s a slight chance we may have missed your order so please contact us right away to ensure we process and send your order. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.

Nunavut, Northwest Territories, Yukon, Northern MB and Northern Quebec

Unfortunately due to the high % of lost, stolen and confiscated packages when shipping to Nunavut, Northwest Territories, Yukon, Northern Manitoba and Northern Quebec, you will not receive a replacement package if the order is not delivered. Please order at your own risk.

PAYMENT & FEES

What methods of payment do you accept?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST, your order ships that business day, or else it ships the next business day. If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I send an interact E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution. For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What are the shipping fees?

Shipping fees are $25 for orders under $150. For orders over $150, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area. Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

I’ve sent my E-transfer. What next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

What will happen to my order if I don’t submit payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.