How to Order

How do I place an order?

Here’s a step-by-step guide on placing your order online with WeedSmart.net

  1. Locate the products you are interested in ordering by going to https://shopshroom.store/product-category/shop/
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received
  8. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available.
    Congrats, you have now placed your order!

How will my order be packaged?

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

Do you ship outside of Canada?

Unfortunately, we do not ship outside Canada

When will my order ship?

If we receive your order and Interac E-transfer by our 12:00pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 12:00pm PST, your order will ship the next business day.

Can I return my product?

We do not accept product returns. All sales are final.

If you would like to add to or edit your order, you can simply email us and let us know before your order ships

Payment Process

Only method of payment

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST, your order ships that business day, or else it ships the next business day. If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I send an E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution. For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What is the shipping fee?

Shipping fees are $20 for orders under $150. For orders over $150, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area. Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

What am I expecting after I sent E-transfer?

Once you’ve sent your E-transfer, it could take up to an hour for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

What happens if I don't pay for my order?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled by our team.

Shipping Process

What shipping company do you use?

Your order will be shipped through Canada Post (Xpress Shipping). We will provide a tracking once we receive one from Canada post. Sometimes it will take up to 24 hours for Canada Post to update their system.

Canada Post is not updating

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

Help my tracking number is not working

First off, make sure you’ve checked that your tracking # has not already been updated in your login account (www.shopshroom.storet/my-account). You should be able to see a truck icon beside your order number to check the delivery status of your order. If your tracking # has not been updated after 48 hours, there’s a slight chance we may have missed your order so please contact us right away to ensure we process and send your order. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.

Nunavut, Northwest Territories, Yukon, Northern MB and Northern Quebec
Unfortunately due to the high % of lost, stolen and confiscated packages when shipping to Nunavut, Northwest Territories, Yukon, Northern Manitoba and Northern Quebec, you will not receive a replacement package if the order is not delivered. Please order at your own risk.