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Contact support

Please read our FAQ before sending us a message

What are the delivery charges for orders from the Online Shop?

Shipping fees are $25 for orders under $150. For orders over $150, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area. Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Which payment methods are accepted in the Online Shop?

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST, your order ships that business day, or else it ships the next business day. If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How long will delivery take?

If we receive your order and Interac E-transfer by our 12:00pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 12:00pm PST, your order will ship the next business day.

How secure is shopping in the Online Shop? Is my data protected?

As Shroom is still a grey area in Canada, we can not guarantee that your order will be shipped to you. If you do not receive your package and we have done extensive investigation that you are not able to get your order. We will gladly ship another package.

As for your data and information, we will only be using this within our website and to process orders.

What exactly happens after ordering?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

Do I receive an invoice for my order?

Every order that is placed, there will be an email sent with your order information. Once we receive your payment, we will send another email to let you know that payment has been processed. And finally once your order has been shipped out, we will send another email with your tracking number through Canada post

Ask a question




    Please read our FAQ before sending us a message

    What are the delivery charges for orders from the Online Shop?

    Shipping fees are $25 for orders under $200. For orders over $200, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area. Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

    Which payment methods are accepted in the Online Shop?

    Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST, your order ships that business day, or else it ships the next business day. If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

    How long will delivery take?

    If we receive your order and Interac E-transfer by our 12:00pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 12:00pm PST, your order will ship the next business day.

    How secure is shopping in the Online Shop? Is my data protected?

    As Shroom is still a grey area in Canada, we can not guarantee that your order will be shipped to you. If you do not receive your package and we have done extensive investigation that you are not able to get your order. We will gladly ship another package.

    As for your data and information, we will only be using this within our website and to process orders.

    What exactly happens after ordering?

    Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

    Do I receive an invoice for my order?

    Every order that is placed, there will be an email sent with your order information. Once we receive your payment, we will send another email to let you know that payment has been processed. And finally once your order has been shipped out, we will send another email with your tracking number through Canada post

    Ask a question